Shipping policy
Order Processing Time
We ship fast — most orders ship same day or next business day (excluding weekends/holidays).
Orders placed over the weekend or on a holiday will be processed the next business day. Once your order has been shipped, you will receive an email confirmation with tracking details.
Shipping Rates and Delivery Estimates
Please note that delivery times are estimates and may vary due to external factors like weather, carrier delays, and holidays.
International Shipping
We currently ship to select countries outside of the United States. International shipping rates and delivery times will vary based on the destination. Customs, duties, and taxes are the responsibility of the buyer and may be due upon delivery.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for tracking information to update.
Shipping Delays
We aim to meet our shipping timelines; however, occasional delays may occur. If your shipment is delayed, we will contact you with updates. For urgent concerns, feel free to reach out to us at customerdelight@nail-renew.com or call us toll free (800) 678-6341.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us at customerdelight@nail-renew.com or call us toll free at (800) 678-6341 so we can assist you in filing a claim or arranging a replacement.
Shipping Restrictions
Please note that we do not ship to P.O. Boxes or military APO/FPO addresses. Some products may have shipping restrictions based on your location due to specific handling requirements.